Shipping Policy

At sangzcu (operated by SOFT GLOW DINER LLC), we strive to ensure that your purchases are delivered promptly, safely, and in immaculate condition. Below is a comprehensive breakdown of our logistics, handling procedures, and shipping timeframes.

1. Order Processing and Handling Time

• All orders placed on sangzcu.com are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal and statutory holidays).
• Daily Order Cut-Off Time: Orders placed before 2:00 PM MST (Mountain Standard Time) will begin processing on the same business day. Orders submitted after 2:00 PM MST, or during weekends and holidays, will commence processing on the next immediate business day.

2. Shipping Rates and Transit Timeframes

We ship orders to destinations across the United States:

• Standard Tracked Shipping (Transit Duration): 10 to 15 Business Days (following order processing).
• Total Estimated Delivery Timeline: 11 to 18 Business Days (Handling Time + Transit Time).
• Shipping Fees: Exact shipping charges, or any applicable promotional free-shipping thresholds, are calculated transparently and displayed at the checkout screen prior to final payment submission.

3. Shipping Carriers and Tracking Information

To guarantee dependable delivery, we partner with premier logistics networks and postal carriers, including USPS, UPS, FedEx, and specialized international line-haul carriers.

Once your order has been packed and dispatched from our fulfillment center, you will automatically receive an official Shipping Confirmation email containing your unique tracking number and a direct online tracking link. Please allow 24 to 48 hours for the carrier's online tracking system to update with initial scan data.

4. Address Accuracy and Modification Requests

Customers are solely responsible for entering a complete and accurate shipping address during checkout. If you need to correct or update your shipping address, you must contact us immediately via email at sangzcu@sangzcu.com within 12 hours of placing your order. Once a package has been processed and handed over to the shipping carrier, we unfortunately cannot alter the destination address or reroute the shipment.

5. Lost, Delayed, or Missing Packages

• If your online tracking status indicates that your parcel has been "Delivered," but you have not located it, please carefully check around your residence, inquire with family members or neighbors, or contact your local postal post office facility.
• In the rare event that a shipment is officially confirmed as lost in transit by the carrier, please contact us promptly at sangzcu@sangzcu.com, and we will arrange a replacement shipment or issue a full refund.