Return and Refund Policy

Welcome to sangzcu (operated by SOFT GLOW DINER LLC). We take immense pride in the exceptional craftsmanship and high quality of our products. We want you to be completely satisfied with your shopping experience. If you are not entirely happy with your purchase, we have structured a transparent, fair, and straightforward return and refund process to assist you.

1. Comprehensive 30-Day Return Window

We maintain a customer-friendly 30-day return policy. This means you have exactly thirty (30) calendar days from the precise date your package is delivered to request and initiate a return for eligible items. Requests made after this 30-day window unfortunately cannot be accepted.

2. Strict Eligibility Requirements for Returns

To qualify for a successful return, your item must strictly meet the following baseline conditions:

• Condition: The item must be in the exact, pristine condition that you received it—unworn, unused, unwashed, and entirely free of any foreign odors, stains, or cosmetic marks.
• Packaging & Accessories: The item must include all original manufacturer tags, product labels, documentation, and accessories, securely housed within its original product packaging.
• Proof of Purchase: You must provide valid, verifiable proof of purchase, such as your original order confirmation email, official order number, or purchase receipt.

3. Step-by-Step Return Procedure

If you wish to return an item, please carefully follow these steps:

• Step 1 (Initiation): Contact our dedicated customer support team via email at sangzcu@sangzcu.com. Please explicitly state your full name, order number, provide clear photographs of the product, and give a detailed reason for the return request.
• Step 2 (Authorization): Our support department will review your submission within 24 to 48 business hours. If your return satisfies our criteria, we will issue you an official Return Merchandise Authorization (RMA) number along with our designated return facility address: 2222 S Havana St, Aurora, CO 80014, US.
• Step 3 (Secure Transit): Securely package the item in its original packaging, include your RMA form or order details inside the box, and ship the package back to us using a reliable, trackable shipping service.

Please Note: We do not accept unauthorized returns. Any merchandise mailed back to our address without a prior formal return request and official approval will be rejected and ineligible for a refund.

4. Return Shipping Fees and Financial Responsibilities

• Restocking Fees: We firmly believe in transparent retail; therefore, we charge zero (0) restocking fees on all returned items.
• Our Fault (Defective, Damaged, or Incorrect Items): If the return is necessitated by an error on our part—such as delivering a structurally defective, damaged in transit, or completely incorrect item—sangzcu will fully cover all return shipping expenses or provide a prepaid return shipping label at no extra cost to you.
• Customer Preference (Change of Mind / Size Exchange): If you are returning an item due to personal preference, a change of heart, or selecting the incorrect size, you will be entirely responsible for covering the actual return shipping costs. Please note that original shipping fees paid at the time of initial checkout are non-refundable.

5. Damaged, Defective, or Incorrect Deliveries

We urge all customers to thoroughly inspect their packages immediately upon arrival. If your order arrives damaged, structurally compromised, or incorrect, you must notify us via email at sangzcu@sangzcu.com within 48 hours of delivery. Please attach clear photographs showing the defect or damage so our quality control team can swiftly issue a complimentary replacement or a full refund.

6. Non-Returnable and Final Sale Categories

For strict health, safety, hygiene, and operational regulations, certain types of goods are strictly non-returnable:

• Perishable goods, food, or consumable items.
• Customized, personalized, or custom-made products.
• Personal care goods, cosmetics, skincare items, or intimate apparel once unsealed or opened.
• Gift cards and clearance items explicitly marked on the product page as final sale.

7. Exchanges

If you need to swap an item for a different size or color variant, the most efficient method is to return your current item following our standard return procedure, and simultaneously place a brand-new order on sangzcu.com for the desired item to secure inventory.

8. Refund Processing Timeline

Once your returned parcel arrives at our inspection facility, our team will thoroughly examine the item and send you an email confirmation regarding its receipt and inspection status.

If approved, your refund will be automatically triggered back to your original method of payment (credit card, PayPal, etc.) within 5 to 7 business days. Please be aware that banking institutions and credit card providers may require an additional 2 to 5 business days for the funds to officially appear on your billing statement.