Privacy Policy

This Privacy Policy sets forth how sangzcu (operated by SOFT GLOW DINER LLC, referred to as "we", "us", or "our") gathers, utilizes, safeguards, and discloses your personal data when you visit, utilize our services, or complete a transaction on sangzcu.com (the "Site"). We are fully dedicated to protecting your privacy and complying with all applicable U.S. federal and state privacy legislation.

1. Personal Information We Collect

When you browse our Site or make a purchase, we automatically gather specific categories of information:

• Order & Contact Details: Full name, billing address, shipping address, payment transaction data, email address, and telephone number.
• Technical & Device Data: IP address, web browser type, time zone settings, installed cookies, referral URLs, and logs detailing how you navigate our pages.
• Customer Support Communications: Transcripts, emails, and feedback records when you contact us directly at sangzcu@sangzcu.com.

2. Purpose and Utilization of Your Data

We utilize your collected personal information strictly for legitimate commercial and fulfillment operations, including:

• Processing and fulfilling your orders, verifying payments, arranging dispatch, and issuing transactional notifications or invoices.
• Communicating with you regarding customer support, order updates, tracking information, and return management.
• Screening our transactions and orders for potential risk, high-risk behavior, or fraudulent activities.
• Enhancing website design, optimizing customer user experience, and personalizing our product offerings.

3. Disclosure and Sharing of Personal Information

We value your trust and never trade, rent, or sell your personal data. We disclose your information only with strict third-party partners who assist us in running our business operations, such as:

• E-commerce platform infrastructure and hosting providers.
• Secure payment gateways and financial processors (Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay).
• Logistics and delivery carriers (USPS, UPS, FedEx) to ship your purchases.
• Law enforcement agencies or government regulatory bodies when formally required by applicable U.S. law or legal process.

4. Cookies and Web Tracking Technologies

Our Site utilizes cookies, web beacons, and similar tracking technologies to maintain your shopping cart, remember user preferences, analyze site traffic patterns, and measure marketing effectiveness. You maintain the right to modify your browser settings to reject cookies; however, disabling cookies may impact certain interactive functions of our store.

5. Data Security and Information Retention

We employ robust administrative, electronic, and physical security measures—including SSL (Secure Sockets Layer) encryption technology—to protect your personal information from unauthorized access, modification, or disclosure. When you place an order through our Site, we retain your order information for our internal tax, legal compliance, and accounting registers unless you submit a formal request for data erasure.

6. Your Individual Privacy Rights

Depending on your place of residence (such as California under CCPA/CPRA or Colorado under the Colorado Privacy Act), you hold specific statutory rights regarding your data:

• Right to Know / Access: Request copies of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Deletion: Request the erasure of your personal data under legal exemptions.

To exercise any of these privacy rights, please submit a written request to our privacy desk at sangzcu@sangzcu.com.